Cloud & IaC
AWS Support
Remote AWS troubleshooting and support for production problems across compute, networking, storage, databases, permissions, monitoring, backups, billing and security.
AWS problems we handle
Support for real production issues, not just generic cloud advice
How we approach AWS work
We trace the issue across the services involved
Major AWS services
AWS areas we can help troubleshoot and improve
Production AWS problems often cross multiple services. We look at how the pieces fit together so the underlying cause is not missed.
EC2, EBS & snapshots
Instance failures, disk pressure, volume growth, backup snapshots, recovery planning, security groups and server-level reliability.
VPC, subnets & security groups
Routing, firewall rules, public/private subnet layout, NAT gateways, peering, blocked ports and connectivity problems.
Load balancers & target groups
ALB/NLB health checks, listener rules, certificates, target failures, 502/504 errors and unstable backend services.
Route 53, ACM & DNS
DNS cutovers, hosted zones, records, certificate validation, failed renewals and routing issues.
CloudFront & CDN behaviour
Cache hit rates, origin errors, cache-control headers, invalidations, SSL settings and slow edge/origin responses.
S3 & object storage
AccessDenied errors, bucket policies, lifecycle rules, backups, public access settings, storage class choices and application upload failures.
IAM, roles & KMS
Least-privilege access, broken permissions, stale keys, role assumptions, encryption keys and service-to-service access errors.
RDS & database services
Connectivity, performance symptoms, storage growth, backups, maintenance windows, security groups and reliability checks.
ECS, ECR & containers
Task failures, image pulls, service deployments, logs, networking, task roles and containerised application issues.
Lambda & API Gateway
Function errors, timeouts, permissions, environment variables, API routing, logs and integration failures.
CloudWatch, CloudTrail & alarms
Missing logs, weak alerting, unclear metrics, audit trails, failed alarms and operational visibility gaps.
AWS Backup & recovery
Backup plans, restore checks, snapshot coverage, retention, recovery risk and evidence that backups can actually be used.
CloudFormation & IaC
Stack failures, drift, rollback issues, parameters, permissions and safer repeatable infrastructure changes.
Billing, cost and usage
Unused resources, storage growth, data transfer, snapshots, load balancers, NAT costs and cost-aware improvements.
WAF, Shield & security controls
Basic edge protection, rule review, logging, exposure checks and security posture improvements.
SES, SNS & SQS
Email sending issues, queues, notifications, permissions, delivery failures and operational messaging workflows.
Common symptoms
Examples of AWS issues customers ask us to investigate
Useful details to send
What helps us understand the problem quickly
Safe access
AWS access should be temporary and scoped
We do not need root credentials. For reviews, read-only access is often enough. For changes, permissions should be limited to the services involved and removed after the work is complete.
Read-only review first
For audits, cost reviews and risk checks, read-only access can usually confirm what is running and what needs attention.
Scoped implementation access
For fixes, we confirm the services involved before requesting write access for the specific work required.
IAM user, role or Identity Center
Access can be provided through temporary IAM users, IAM Identity Center or cross-account roles depending on how your account is managed.
Remove access after completion
After handover, temporary users, keys or roles should be removed and any shared secrets rotated where appropriate.
Process
Practical AWS support from problem to handover
Relevant stack
Services commonly involved
Related services
Other focused AWS and infrastructure pages
AWS Security Review
Review IAM, S3, EC2, networking and account configuration for avoidable security and access risks.
View service →S3 Storage Support
S3 bucket policies, application upload failures, backup workflows, lifecycle rules and object storage issues.
View service →AWS CLI Support
AWS CLI setup, scripting, S3 operations, automation, backups, sync/copy workflows and troubleshooting.
View service →CloudFormation Support
CloudFormation stack failures, drift, rollback issues, parameters and repeatable infrastructure changes.
View service →CDN Performance Optimisation
Improve cache behaviour, origin reliability, cache-control headers and CDN hit rates for web applications.
View service →Server Backup Setup
Backup setup, retention, restore checks and recovery planning for servers and production systems.
View service →FAQ
AWS Support FAQ
Common questions before starting AWS troubleshooting, review or support work.
Can you help with existing AWS accounts?
Yes. We can review or troubleshoot existing AWS setups, including compute, networking, storage, permissions, databases, monitoring, backups, billing signals and security risks.
Do you need AWS root access?
No. Root access should not be shared. For reviews, read-only access is usually enough. For implementation, we confirm the scoped permissions required before changes are made.
Can you fix S3 AccessDenied or upload problems?
Yes. These often involve IAM policies, bucket policies, KMS keys, application credentials, public access settings or region/configuration mismatches.
Can you help with AWS cost problems?
Yes. We can review common sources of waste such as unused resources, snapshots, oversized instances, storage growth, NAT gateways, data transfer and weak lifecycle rules.
Can you help with CloudFront, Route 53 or certificate issues?
Yes. We can help troubleshoot DNS routing, origin errors, SSL/TLS certificate validation, cache behaviour, redirects and CDN configuration problems.
How much does this type of work usually cost?
AWS and cloud review work usually starts from $999. Cost optimisation reviews usually start from $1,299.
After the fix
Reduce the chance of the same issue returning.
After an AWS issue is resolved, we can also help with monitoring, backups, restore testing, security hardening, cost review or ongoing infrastructure support where it makes sense.
Next step
Need AWS support?
Send the symptom, affected services and any recent changes. We will suggest the right starting point and access method.