Contact
Tell us what you need help with.
Get remote help with infrastructure support, application and automation projects, production fixes, reviews, migrations and ongoing technical requests. Tell us what you need built, improved or resolved, and we will recommend the most suitable starting point.
Use the form below to send the request and business context. Please do not include passwords or secret keys.
Starting point
Choose the closest starting point
These match the pricing options so you can quickly decide whether the enquiry is general hourly work, a fixed technical fix, an infrastructure review, a planned project or an emergency incident.
Fixed Technical Fix
Best when there is a defined issue and you want a scoped technical fix with a clear expected outcome before work starts.
- Defined issue with a clear outcome
- Investigation, changes and basic testing included
- Scope confirmed before work starts
- Suitable when price certainty matters
Infrastructure Review
Best when you want risks, performance issues, account setup, backups, security and reliability reviewed.
- Risk-focused review of your setup
- Performance, reliability, backups and security considered
- Clear findings and practical next steps
- Useful before major changes or when ownership is unclear
Migration Project
Best for moving systems where planning, backups, testing, rollback and downtime control matter.
- Planned move with reduced downtime risk
- Pre-migration checks and rollback considerations
- Cutover support for production systems
- Handover notes after completion
Emergency Incident Support
3-hour minimum. Best for urgent production issues, service disruption, failed changes or business-critical systems that need fast attention.
- Urgent investigation and repair work
- Service recovery and stability checks
- Clear updates while work is underway
- Focused on getting business-critical systems stable
Technical Support & Project Work
Best for non-urgent application or infrastructure development, support requests, follow-up work or troubleshooting where the time needed is not known upfront.
- Planned application or infrastructure support
- Useful for development, configuration and follow-up requests
- Good when the time needed is not known upfront
- Billed by time used
Send enquiry
Tell us what you need help with
Use this short form to describe the issue, request or project. We will reply with the best next step, likely scope and any access details needed.
Prefer email? contact@osmlinuxengineers.com
What helps
Keep the first message short
What happens next
Clear scope before paid work starts
We keep the first step practical so you know whether the request is suitable for general hourly work, a fixed technical fix, a review, migration planning, monthly support or emergency support.
1. We review the enquiry
We check the request, context, risk and whether enough information has been provided to suggest a starting point.
2. We confirm access needs
We explain what access, logs, screenshots or backup checks are needed. Do not send passwords directly by email.
3. You receive a clear option
We suggest general hourly support, a fixed technical fix, an infrastructure review, a project estimate or emergency support before work begins.
4. Work starts safely
Before production changes, we consider backups, rollback options and business impact, then summarise what was done.
Secure access
Temporary access, not shared personal logins
For production systems, we prefer access that can be limited, audited and removed after the work is complete.
Linux servers
Use a temporary SSH user and our public SSH key where possible. Sudo access should only be granted when the work requires it.
AWS accounts
Do not send root credentials. Use scoped IAM access, IAM Identity Center, or a temporary role. Reviews can usually start read-only.
Apps and dashboards
Create temporary admin users for WordPress, Nextcloud, Cloudflare or other dashboards, then remove them after completion.
Passwords
If a password must be shared, use a one-time secret link or password manager share. Do not send passwords directly by email.
Ready?
Send the issue and we will suggest the next step.
Email the affected system, symptoms, stack details and business impact. We will confirm whether it is a fit and how it should be scoped.